Cancellation Policy
1. Scope of Policy
This cancellation policy applies to furniture and home goods, including related accessories, sold by WEST TRADE LOGISTICS LLC online store to customers within the United States. By browsing or placing an order, customers agree to comply with this policy.
2. Right of Cancellation
Under U.S. consumer protection principles, customers may request to cancel their order within 14 days of receiving the product if they are not satisfied, without providing a reason.
3. Applicable Customers
This policy applies to all individual consumers. Cancellations for business or commercial customers must be confirmed separately with customer service.
4. Cancellation Conditions
Products requested for cancellation must be in new or lightly used condition, suitable for resale, and include all original packaging, accessories, and manuals.
5. Overview of Cancellation Process
Customers must submit a cancellation request to WEST TRADE LOGISTICS LLC via email, including the order number and product details.
6. Cancellation Email Address
Please send cancellation requests to: info@westtradelogistics.com. We will confirm receipt of your request within 24 hours.
7. Review and Confirmation
Upon receiving the request, WEST TRADE LOGISTICS LLC will verify the product condition and send a cancellation confirmation email once the criteria are met.
8. Refund Processing
After cancellation confirmation, the payment will be refunded to the original payment method. Refunds are typically processed within 2 business days of confirmation.
9. Return Shipping Costs
Return shipping costs are covered by WEST TRADE LOGISTICS LLC. Customers do not need to pay for shipping themselves.
10. Return Address
Please return products to:
101 DIPLOMAT PKWY, #2508, HALLANDALE BEACH, FL 33009, United States
11. Exceptional Cases
If a product is damaged during transit or fails verification, WEST TRADE LOGISTICS LLC will contact the customer to agree on a resolution.
12. Contact Information
For any cancellation-related inquiries, customers may contact us via:
13. Governing Law
This policy and customer cancellations are governed by applicable U.S. consumer protection laws.
14. Transparency of Information
All cancellation requests and processes are confirmed via email, ensuring customers are informed of every step and the refund status.
15. Recordkeeping and Archiving
WEST TRADE LOGISTICS LLC will retain records of all cancellations and related communications for future reference and service improvement.
16. Company Information
This website is owned by WEST TRADE LOGISTICS LLC
Company Name:WEST TRADE LOGISTICS LLC
Address: 101 DIPLOMAT PKWY, #2508, HALLANDALE BEACH, FL 33009, United States
EIN: 30-1411995
Phone: +1 7176697077
Email: info@westtradelogistics.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email – we will respond within 24 hours.