Terms of service

1. Scope of the Policy

These Terms of Use apply to the Westtradelogistics website (hereinafter referred to as “the Store”) and all furniture, home products, and related accessories sold. By browsing, placing an order, or using this website, you agree to comply with these terms.

2. Order Processing Time

All orders are typically processed and prepared for shipment within 1–3 business days after payment confirmation. Processing time does not include weekends or U.S. public holidays.

3. Shipping Carriers

The Store uses reliable U.S. shipping carriers, including UPS, FedEx, and USPS, to ensure that products are delivered safely and on time.

4. Payment and Currency

All orders are priced in U.S. dollars (USD) and payments are processed through secure, encrypted third-party payment systems. By completing payment, customers agree to the use of the provided payment method to finalize the transaction.

5. Exchange Policy Within 14 Days of Receipt

Customers may request an exchange within 14 days of receiving the product if they are not satisfied. Products must be new or show only slight signs of use and must not affect resale. Requests not meeting these conditions will not be accepted. Please refer to our Exchange Policy for details.

6. Return Policy Within 14 Days of Receipt

Eligible customers may take advantage of the 14-day no-reason return policy and request a refund without providing a reason. Returned items must be in their original packaging with all accessories and must be in new or slightly used condition. Please refer to our Return Policy for details.

7. Shipping Costs

Shipping costs for returns or exchanges are covered by Westtradelogistics. The Store can provide prepaid shipping labels or reimburse shipping costs so that customers do not incur extra charges.

8. Exchange and Return Process

The process includes: submit request → customer service confirmation → return of product → inspection → refund or replacement shipment. Customers should submit their requests via email to info@westtradelogistics.com, providing the order number and product information.

9. Product Inspection

After receiving the returned or exchanged product, the Store will inspect the item to ensure it meets the conditions (new or slightly used, no impact on resale). Once approved, the refund or replacement will be processed.

10. Quality Assurance and After-Sales Service

All furniture products are covered by a 2-year warranty. If any product quality issues occur within the warranty period, professional after-sales service is provided. Customers may contact us via email or phone for assistance.

11. Intellectual Property Statement

All content, images, text, trademarks, and designs on the Store website are owned by WEST TRADE LOGISTICS LLC and are protected by U.S. and international intellectual property laws. Users may not copy, reproduce, or use them for commercial purposes without authorization.

12. Store Information

This website is owned by WEST TRADE LOGISTICS LLC
Company Name: WEST TRADE LOGISTICS LLC
Address: 101 DIPLOMAT PKWY, #2508, HALLANDALE BEACH, FL 33009, United States
EIN: 30-1411995
Phone: +1 7176697077
Email: info@jupitertradellc.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email – we will respond within 24 hours