Refund policy

1. Scope of Policy

This refund policy applies to all furniture and home products, including related accessories, sold by the WEST TRADE LOGISTICS LLC online store. The policy applies to all customers residing in the United States.

2. Return Request Period

Customers may request a return and refund within 14 days of receiving the product if they are not satisfied, without providing a specific reason.

3. Product Condition Requirements

Returned items must be in new condition or show only minor signs of use, and must not affect their resale. All original packaging, accessories, and manuals must be included.

4. No-Reason Return Policy

WEST TRADE LOGISTICS LLC offers a 14-day no-reason return policy, ensuring customers have sufficient time to make their purchase decisions.

5. Return Process

  1. Customers must submit a return request via email to info@westtradelogistics.com.

  2. The email should include the order number, the names of the products to be returned, and the quantity.

  3. We will confirm the request within 24 hours and provide a Return Merchandise Authorization (RMA) and detailed instructions.

6. Return Shipping Costs

Return shipping costs are covered by WEST TRADE LOGISTICS LLC. Customers do not need to pay shipping fees and should send the products to the provided return address.

7. Return Address

All returned products should be sent to:
101 DIPLOMAT PKWY, #2508, HALLANDALE BEACH, FL 33009, United States

8. Product Inspection

Upon receiving the returned products, we will inspect them to ensure they meet the return conditions (new or minor signs of use, complete packaging, and all accessories).

9. Refund Processing

For orders meeting the return conditions, refunds will be processed within 2 business days, and the amount will be returned via the original payment method.

10. Refund Notification

Customers will receive an email confirmation once the refund is completed, including the refunded amount and processing date.

11. Damaged or Non-Compliant Returns

If returned items do not meet the return conditions, WEST TRADE LOGISTICS LLC reserves the right to refuse the refund or deduct handling fees, and the items will be returned to the customer.

12. Customer Service and Inquiries

If you have any questions about the return process or refunds, please contact us via info@westtradelogistics.com. We commit to providing a professional response within 24 hours.

13. Company Information

This website is owned by WEST TRADE LOGISTICS LLC

  • Company Name: WEST TRADE LOGISTICS LLC

  • Address: 101 DIPLOMAT PKWY, #2508, HALLANDALE BEACH, FL 33009, United States

  • EIN: 30-1411995

  • Phone: +1 7176697077

  • Email: info@westtradelogistics.com

  • Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST)