Shipping policy

1. Policy Scope

This shipping policy applies to all furniture and home products sold by Westtradelogistics within the United States. All order processing and deliveries follow the guidelines outlined in this policy.

2. Order Processing Time

All orders will be processed within 1–3 business days after payment confirmation (excluding weekends and holidays), including inventory verification, packaging, and logistics arrangements.

3. Shipping Carriers

We work with reliable shipping carriers, including UPS, FedEx, and USPS. Customers can choose a preferred carrier during checkout or let the system automatically assign one.

4. Shipping Coverage

We provide shipping across the entire United States, including urban and remote areas, ensuring products are delivered safely and on time.

5. Shipping Fees

Orders with a total of $105 or more qualify for free shipping. For orders under $105, a $10 shipping fee will be charged.

6. Estimated Delivery Time

From the time an order is shipped until it reaches the customer, delivery generally takes 4–7 business days.

7. Packaging Information

All products are packed using sturdy and secure packaging materials. Large furniture items are reinforced with protective measures to prevent damage during transit.

8. Order Tracking

After shipment, customers will receive a confirmation email containing a tracking number. Orders can be tracked through the carrier’s website or our store’s order management system.

9. Receipt Confirmation

Upon receiving the product, customers should inspect the packaging and product condition immediately. If any damage or missing items are found, please take photos and contact customer service within 24 hours.

10. Exchange Eligibility

Customers may request an exchange within 14 days of receiving the product if they are not satisfied. Products may show minor signs of use, but must remain complete, undamaged, and suitable for resale. Please refer to our Exchange policy for details.

11. Return Eligibility

If a product does not meet customer expectations, it may be returned within 14 days of receipt. Returned products must be complete, undamaged, and include original packaging and accessories. Minor signs of use are allowed, but the product must remain suitable for resale. Please refer to our Return policy for details.

12. Shipping Fees and Customer Support

Return or exchange shipping fees are covered by Westtradelogistics. Customers do not need to pay any additional fees.
For assistance, please contact us via:

Email: info@westtradelogistics.com
Phone: +1 7176697077

Business hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time). We respond to emails within 24 hours.

13. Company Information

This website is owned and operated by WEST TRADE LOGISTICS LLC
Company Name: WEST TRADE LOGISTICS LLC
Address: 101 DIPLOMAT PKWY, #2508, HALLANDALE BEACH, FL 33009, United States
EIN: 30-1411995
Phone: +1 7176697077
Email: info@westtradelogistics.com