Privacy policy

1. Scope of Policy

This privacy policy applies to all furniture, home products, and related accessories sold by WEST TRADE LOGISTICS LLC in the United States. The policy covers the collection, use, storage, and protection of all customer data, including electronic data and paper records. By visiting the website or using our services, users agree to the terms of this policy.

2. Types of Data Collected

We may collect the following types of personal information:

Contact information: name, email, phone number, and address
Transaction information: order details, payment records, invoices
Website usage information: browsing history, Cookie data, IP address
After-sales and warranty information

3. Purpose of Data Use

Collected data is used solely for the following purposes:

Processing orders and providing customer service
Fulfilling legal and contractual obligations
Providing a personalized website experience and recommendations
Performing statistical analysis and improving website functionality
Supporting after-sales service, including a 2-year product warranty

4. User Rights

Customers have the following rights:

Access, correct, or delete personal information
Restrict processing or object to specific uses of data
Data portability
For minors under 18, processing requires parental or guardian consent

5. Data Security and Confidentiality

We implement reasonable technical and administrative measures to protect user data, including:

Data encryption and access controls
Regular security audits
Employee privacy training and internal procedures

These measures ensure that data is protected against unauthorized access, disclosure, or alteration.

6. Data Retention

Personal data will be retained only for as long as necessary to achieve the purposes of processing. Data exceeding this period will be securely deleted or anonymized to prevent identification.

7. Cookie Policy (Politique de Cookies)

WEST TRADE LOGISTICS LLC uses Cookies and similar technologies to optimize website functionality, analyze user behavior, and improve user experience. Users can manage or delete Cookies, but some Cookies are essential for site functionality, such as shopping cart or order processing. For more details, please refer to our Cookie Policy page.

8. Product Warranty

We provide a 2-year limited warranty on all sold products, covering manufacturing defects and material issues. Customers may contact customer service to request repair or replacement during the warranty period.

9. Intellectual Property

Website content, design, images, text, and trademarks are protected by intellectual property laws. Unauthorized use or reproduction is considered infringement, and WEST TRADE LOGISTICS LLC reserves the right to pursue legal action.